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When will the lights come back on?

Staff report • Dec 10, 2018 at 12:37 PM

KINGSPORT — More than 25,000 Appalachian Power customers were without electric service on Monday as a result of a snowstorm that blanketed parts of the company’s Tennessee, Virginia and West Virginia service areas on Sunday, the company reported.

More than 6,700 of those customers were in Sullivan County, while about 1,500 were in Hawkins County. In Scott County, more than 7,400 customers were without power.

As much as two feet of snow fell in some areas of Virginia.

The most damage and highest concentration of outages were in East Tennessee and parts of far Southwest Virginia, where high moisture content in the snow weighed down trees and caused significant damage to electric facilities, according to Appalachian Power.

Outages are continuing to occur as heavy, wet snow continues to weigh down trees. On Monday morning, two substation outages caused more than 2,000 customers in Dickenson and Wise counties to lose power, the company said.

Appalachian Power reported more than 1,000 workers are attempting to restore service. Utilities from outside the company’s service area, including AEP Ohio, Indiana Michigan Power, First Energy and Dayton Power and Light, are also helping with the storm response.

“In Hawkins, Sullivan and Washington counties in Tennessee and Buchanan, Dickenson, Russell, Scott, Smyth, Tazewell and Washington counties in Virginia, we are still assessing damage and should be able to provide restoration estimates this evening,” the company said in an email on Monday. “In all other affected counties in Virginia, service should be restored by late tonight. Customers should treat all downed lines as live power lines and stay away from them. Never touch downed power lines or sparking equipment. Keep children and pets away from fallen lines and anything the lines may touch.”

Customers who do not have power may check for updated restoration times and other information by going to the outage map at www.AppalachianPower.com/outagemap.

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