Survey finds 'no requirements for improvement' at Holston Valley, Cancer Center at Indian Path

Hank Hayes • Sep 14, 2019 at 8:00 AM

KINGSPORT ­­— The Joint Commission, an independent, not-for-profit organization that accredits and certifies health care organizations, recently made an unannounced visit to Holston Valley Medical Center and the Cancer Center at Indian Path.

After a two-day look and survey of both facilities, TJC’s Quality Division found “no requirements for improvement.”

The division monitors patient concerns and complaints.

“There’s been some concerns voiced by the community in regards to some of the transitions of services we’ve been making,” said Lindy White, vice president and CEO of Kingsport Market Operations for Ballad Health. “I think The Joint Commission felt compelled to come in and do an unannounced survey. I said to the surveyor, ‘I’m glad you’re here. We need an external validation of what’s going on inside the doors of this hospital.’ ”

In a letter sent to White last Thursday, TJC said the survey was conducted for the purposes of assessing compliance with Medicare conditions for hospitals.

White noted Ballad Health officials had a positive exit conference with the physician surveyor.

“He could tell we were committed on the things that were important to patient safety in the emergency department,” White said of the surveyor. “It is the front door of our hospital. He talked with our nurses and physicians about how comfortable they feel speaking up for patient safety or resources they need to do their job. This validates the great work of and the commitment of our physicians and team members inside the doors of this facility.”

Ballad Health Executive Chairman, President and CEO Alan Levine, in an email to staff, stressed, “There have been many reckless and untrue statements made about the quality of care in some of our hospitals by some people who, for whatever reason, seem determined to harm this very important institution.

“This is not to say we are perfect. We are not,” Levine added. “But our teams throughout Ballad Health strive each day to give comfort, healing, and compassion to the people who trust us for their care.”

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