Scott County's TeleTech now open for business

Marci Gore • Oct 4, 2016 at 6:00 PM

WEBER CITY — It was one year ago this month that officials in Scott County announced that TeleTech Holdings Inc., a leading provider of customer experience, engagement and growth solutions, would bring 300 jobs to the county.

On Tuesday afternoon, many of those same officials, along with numerous business and community leaders, gathered for the grand opening and ribbon-cutting event of the new customer experience center, located on the Riverside Development property — also known as the Bray property — in Weber City.

The ribbon-cutting event marks the ninth new TeleTech customer experience center to be opened in the last three years. Servicing more than 80 countries, TeleTech employs 41,500 people.

The new center, located at 1153 Highway 23 South, supports a leading health care insurance company. TeleTech will create up to 300 jobs over time within Scott County. The project includes a significant capital investment by TeleTech, which is now actively hiring customer experience representatives, team leaders, trainers, recruiters, technical assistants, IT specialists, operations managers and facilities staff.

TeleTech will hold job fair events from 9 a.m. to 4 p.m. Wednesday, Thursday, Oct. 12 and Oct. 13 at the Weber City site.

“TeleTech’s decision to expand in Virginia was a natural choice given its outstanding labor force, strong local partnerships, and availability of workforce training,” Mike Stefanski, vice president, government relations at TeleTech said in a press release. “We are thrilled to have found such great talent and partners in Weber City who will help us grow our business operations and we look forward to becoming an integral part of the community.”

Scott County worked with the Virginia Tobacco Region Revitalization Commission (VTRRC), the Virginia Economic Development Partnership (VEDP) and the Virginia Coalfield Economic Development Authority (VCEDA) to secure the TeleTech project.

The Tobacco Commission approved $645,000 in Tobacco Region Opportunity Funds. Virginia Gov. Terry McAuliffe approved a $75,000 grant from the Commonwealth Opportunity Fund and VCEDA assisted with a $2.9 million loan for the project. Funding and services to support the company’s employee training activities will be provided through the Virginia Jobs Investment Program, administered by VEDP.

Scott County was also assisted by LENOWISCO Planning District Commission with project management and by Mountain Empire Community College and the University of Virginia’s College at Wise. 

“I am pleased to welcome TeleTech into their new facility in Scott County as the first tenant at the Riverside Development property. When they announced in October 2015 that they were locating a customer experience center that would bring up to 300 jobs in the area, it was a great day for Scott County to enjoy this visible achievement of the many efforts that worked together to bring TeleTech to Scott County,” said Virginia's 9th District Congressman Morgan Griffith, R-Salem. “I am glad that I was able to participate in these efforts, and I hope that TeleTech enjoys this grand new building, and I wish them much success.”

State Sen. Bill Carrico, R-Galax, a member of the Tobacco Region Revitalization Commission, was also on hand Tuesday to congratulate TeleTech on the decision to locate in Scott County.

“In addition to the $645,000 from the Tobacco Region Opportunity Fund, this announcement is highlighted by Teletech's substantial capital investment which demonstrates their commitment to Scott County and the region,” Carrico said.

Virginia 1st District Delegate Terry Kilgore, R-Gate City and chairman of the Tobacco Region Revitalization Commission, welcomes the 300 new jobs to his home county.

“An investment from the Tobacco Commission and a considerable investment from TeleTech means that they are here for the long haul. It is with open arms that all of us welcome TeleTech to the region,” Kilgore said.

Danny Mann, chairman of the Scott County Board of Supervisors, hopes to see other businesses follow TeleTech’s decision to move to Scott County.

“As the job market expands in Scott County, the economy will improve. Welcoming TeleTech here is just the beginning of many opportunities now and in the future for the folks in our county and the surrounding localities,” said Mann. “TeleTech will be a good partner in the community as we seek and encourage other businesses to locate on the Riverside property.”

For more information on TeleTech or to apply for a job, visit www.teletechjobs.com.

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