Security settings in your browser will need to be set to allow ActiveX & Javascript controls to be installed and run. This is usually enabled by default in most web browsers but custom settings can often intefere.

To change your security settings in Internet Explorer, select Tools | Internet Option | Security. Make sure you have selected the Internet zone as shown on the picture at the right. Usually, the Medium security level is sufficient for use with the Digital Edition, and you can get to that setting by clicking the Default Level button.

You may encounter a bug in IE where the browser will sometimes show the Medium setting but will not actually use the proper settings for the Medium security level. In that case, click the Custom button and set each individual security setting as shown in the picture at right.

If you are still having trouble after using the Custom settings, double-check that you do not have any security or firewall that might interfere with ActiveX or Javascript. This includes utilities such as ZoneAlarm or Norton Internet Security.

Non-supported browsers, or some versions of Firefox, may receive compatibility warning messages when entering the Digital Edition. In most cases this warning can be ignored but keep in mind that the Digital Edition may not function properly at all times, especially if your browser is listed as not being supported.