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First Tennessee recognized for outstanding customer service

First Horizon Corp. • Feb 15, 2019 at 12:00 AM

MEMPHIS, Tenn., Feb. 12, 2019 (GLOBE NEWSWIRE) -- First Tennessee Bank, member of the First Horizon National Corporation (NYSE:FHN) family of companies, which includes Capital Bank, has been honored with 21 Greenwich Excellence Awards for outstanding customer service and four Greenwich Best Brand Awards in Small Business and Middle Market Banking by Greenwich Associates.

“As we continue to strengthen our leading position in our home state of Tennessee, we’re constantly seeking innovative ways to transform the customer experience,” said David Popwell, president of banking for First Tennessee Bank. “Our promise is to be the best at serving our customers, one opportunity at a time. These 25 Greenwich Excellence and Best Brand Awards, based on customer feedback, show that we are keeping that promise.”

Greenwich Associates, a global leader in market intelligence, evaluated more than 600 banks and interviewed nearly 25,000 executives across the country to determine the select group of banks that would be designated winners of its 2018 Greenwich Excellence Awards. The awards recognize both national and regional performance, regardless of bank size.

First Tennessee Bank’s awards comprised both national and regional recognitions.

Small Business Banking: First Tennessee Bank won 12 Excellence Awards – eight at the national level and four at the regional level – and two Best Brand Awards:

Greenwich Excellence

Branch satisfaction

Cash management customer service

Cash management overall satisfaction*

Cash management product capabilities

Likelihood to recommend*

Overall satisfaction*

Overall satisfaction with Relationship Manager

Proactively provides advice*

* Also awarded for the South region

Greenwich Best Brand

Best Brand: Ease of doing business

Best Brand: Trust

Middle Market Banking: First Tennessee Bank was honored with nine Excellence Awards – seven at the national level and two at the regional level – and two Best Brand Awards:

Greenwich Excellence

Cash management customer service

Cash management overall satisfaction*

Cash management product capabilities

Ease of product implementation

Overall satisfaction*

Overall satisfaction with Relationship Manager

Proactively provides advice

* Also awarded for the South region

Greenwich Best Brand

Best Brand: Ease of doing business

Best Brand: Trust

The awards come on the heels of another important recognition by Greenwich Associates for customer service. Last November, First Tennessee Bank was one of only five banks to be honored with the organization’s inaugural Greenwich CX (Customer Experience) Leader award, which recognizes leadership in the increasingly important field of customer experience. First Tennessee was selected based on nearly 24,000 responses from key decision-makers at U.S. small and middle market companies.

To learn more about First Tennessee Bank, please visit www.FirstTennessee.com.

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