Common Question @ Times-News Online

Our Most Common Questions At Times-News Online

Below are many of the most common questions and information asked by our visitors and customers. Please explore the links below for current information on a number of topics. If you would like for detail about departments and individuals click here, or call our offices at 423-246-8121.

Advertising

HOW DO I ADVERTISE MY BUSINESS?
The Times-News has a complete and effective business plan for any kind of business in East Tennessee and Southwest Virginia. With an audience of over 150,000 readers each month, the Times-News offers its advertiser strategies for announcing mass marketed messages like no other media, or specifically targeted advertising campaigns via the Internet, Event Marketing, Direct Mail and pre-printed inserts.

Online information coming soon.
HOW DO I PLACE A CLASSIFIED AD?
To place a classified ad in the print and online editions of the Kingsport Times-News you may; 1. Enter your classified online using the form link below. You can enter the details of your ad along with your run date information. After you submit the form, our staff will receive a copy and call you at your daytime telephone number to confirm placement and arrange for payment. 2. You may call our Classified Offices during regular business hours and speak to a classified advertising representative and make a payment using your Mastercard or VISA. 3. Stop by our offices on Lynn Garden Drive and place your advertisement at our customer service desk.
HOW DO I REQUEST TEAR SHEETS?
The Kingsport Times-News provides tearsheets for their advertisers free of charge. Most tearsheets are sent with advertising invoices. If your business needs a copy of previous advertisements, you may request a tearsheet by calling the Times-News Advertising Services office at 423-392-1414. You may also request tearsheets by using the form below to contact the Retail Advertising Department.
WHAT ARE THE PRE-PRESS REQUIREMENTS FOR SUBMITTING ADVERTISEMENTS?
Coming Soon...
WHAT SPECIAL SECTIONS CAN I ADVERTISE IN?
Advertisers of the Kingsport Times-News can take advantage of special reader sections that interest a specific audience and target your advertising dollar.The Kingsport Times-News produces several award winning publications distributed throughout our region and you may find out more, by contacting the Retail Advertising Department.
WHERE CAN I FIND A RETAIL ADVERTISING RATE CARD?
You may download a copy of the 2007 Kingsport Times-News Retail Advertising Rate Card by clicking the link below.
WHERE CAN I FIND NATIONAL ADVERTISING RATES?
Coming Soon.

Business

HOW CAN I APPLY FOR EMPLOYMENT?
Applicants for the Kingsport Times-News may apply in person at our offices on Lynn Garden Drive during regular business hours. You may also use the link below to download a copy of our application in a PDF format. Please complete it and bring it to our offices.
HOW CAN I CHECK MY ACCOUNT STATUS?
You may contact our accounting office regarding your account by calling 423-246-8121 or by using the link below to leave an email message.
HOW DO I REPORT A BILLING ERROR?
If you have an error to report regarding a circulation bill, please call the Circulation department at 423-392-1390. If your bill is for advertising, please call the Accounting Offices at 423-392-1401. If you would like to leave an email message, you may click the link below.
WHAT ARE GENERAL OFFICE HOURS?
The Times-News general office hours for the Lynn Garden Drive facility are 8am-5pm, Monday Through Friday.

The Internet division, Event Marketing and the NIE offices at 108 East Main Street are open from 8.30am to 5.00 pm, Monday-Friday.
WHAT IS THE MAILING ADDRESS OF THE KINGSPORT TIMES-NEWS?
The Kingsport Times-News address is;The Kingsport Times-News ,701 Lynn Garden Drive, Kingsport, TN 37660
WHERE ARE THE OFFICES LOCATED?
The main production facility and offices of the Kingsport Times-News are located at 701 Lynn Garden Drive in Kingsport. The Internet division, Event Marketing and NIE offices are located at 108 East Main Street - Suite# 202 Kingsport.
WHERE CAN I FIND A CLASSIFIED ADVERTISING RATE CARD?
You may download a PDF version of our 2007 Kingsport Times-News Classified Advertising Rate Card by clicking the link below.

Internet

A - I CANNOT ACCESS OR LOGIN TO THE NEW E-EDITION.
The Kingsport Times-News edition has a specific log-in page to enter your username and password.

This is the correct link for accessing that service.
http://www.timesnews.net/Olive/

If you have a problem remembering your password, please use the forgot password link.
CAN I REPRINT A STORY FROM THE ONLINE EDITON?
Stories from timesnews.net can be reprinted for personal, noncommercial use. If you have questions you should call New Media editor Don Fenley at dfenley@timesnews.net.
HOW DO I FIND MY FAVORITE NEWS FROM KINGSPORT TIMES-NEWS THAT USED TO BE ON THE OLD SITE?.
here are many changes to the new Times-News website.

Times-News Together (3.0) is the third edition of our popular Internet destination and on May 5th, 2006, we launched a new concept that allows our community publish unlimited news, events, photos and more at any time.

We also will be providing an immediate resource for breaking news from local resources and responding to news as it happens throughout the day.

Our new Associated Press resources have greatly expanded our offering, but there are several news items that are servered by the Kingsport Times-News E-Edition.

To find out more about what you are looking for, click this link for a new online guide.
HOW DO I REPORT A WEB SITE ERROR?
We appreciate readers who bring attention to errors or problems with the Times-News Internet service. Please report any problems or errors to support@gotricities.net, or click the link below to leave a message for the Internet division.
HOW DO I RETRIEVE ARTICLES IN THE TIMES-NEWS ARCHIVE?
Searching the archives for the Kingsport Times-News Online requires that you subscribe to the enhanced electronic edition. This new website is a complete replica of the print edition and includes the ability to search our online archive with over 100,000 documents dating back to January of 1998. To subscribe to the Kingsport Times-News archive, click the link below and follow the instructions for starting your subscription.
HOW DO I SUBSCRIBE IF I DO NOT WANT TO USE A CREDIT CARD?
Subscribers to the e-edition of The Kingsport Times-News are given immediate access to their subscription. This is the quickest and easiest method to subscribe.

However, subscribers who prefer another payment method besides a credit card should call our Circulation Department locally at 423-246-8121 or toll-free at 1-800-251-0328. Our operators and support personnel will gladly process your order via other methods of payment.
HOW DO I SUBSCRIBE TO FREE EMAIL HEADLINES?
The Times-News Online edition offers a free email service featuring daily headlines with links to stories. To REGISTER for the Daily Brief, click the link provided in the left column titled "REGISTRATION" under offices or click the link at the bottom of every story.
WHERE ARE THE INTERNET OFFICES?
The Internet division of the Kingsport Times-News is located in downtown Kingsport directly across the street (on 108 East Main Street) across from the station. Our offices are located in the building on the corner of Main and Broad with the white columns. To enter our lobby, enter the main Kingsport Centre lobby on Main Street. Each office has a seperate entrance. Come into the lobby and take the elevator or stairs to the second floor and follow the signs to Suite 202.
WHERE DO I FIND THE FULL OBITUARIES ON THE NEW TIMES-NEWS WEBSITE?
The Times-News Free Online Edition publishes Daily Death Notices and an archive of important information about our communities citizens.

Complete obituaries with photographs and other funeral arrangement information is available by subscribing to the full electronic edition of the Kingsport Times-News. You may subscribe to this service by clicking this link.

Click the link below to browse the free death notices on the new online edition.
WHY AM I NOT RECEIVING FREE EMAIL HEADLINES?
Many of our users report occasional failures in receiving the Daily Brief. This link will provide a rolling list of those problems and solutions. To PRE-REGISTER for the Daily Brief, please click the link below.
WHY CAN'T I FIND A STORY I READ IN THE PRINT EDITION IN THE ONLINE ARCHIVE?
All stories printed in the Times-News are not part of the electronic edition. If you cannot find the story in the news categories or by using the search engine the story probably was not part of the electronic edition report.
WHY CANNOT I NOT SEE THE LOGIN SCREEN FOR THE E-EDITION?
Some users may have difficulty viewing the Kingsport Times-News E-Edition Login screen at this link.
http://www.timesnews.net/Olive

This is most often related to pop-up blockers that are activated inside your Internet browser software. Most cases are solved by turning this function off.
WHY DOES TEXT COVER UP PICTURES ON THIS WEBSITE?
The Times-News website uses modern style sheet instructions to display its content and photographs. A few older browsers, particularly Netscape 4.7 and earlier have trouble understanding the structure of this language. At present, we do not have a work-around and the best recommendation to our users has been to update your Internet browser to a current version. This free download is available from several locations on the web.

Newsroom

DO YOU CARRY LISTINGS OF AREA BANKRUPTCIES?
There are many changes to the new Times-News website.

Times-News Together (3.0) is the third edition of our popular Internet destination and on May 5th, 2006, we launched a new concept that allows our community publish unlimited news, events, photos and more at any time.

We also will be providing an immediate resource for breaking news from local resources and responding to news as it happens throughout the day.

Our new Associated Press resources have greatly expanded our offering, but there are several news items that are servered by the Kingsport Times-News E-Edition.

To find out more about what you are looking for, click this link for a new online guide.
HOW DO I CONTACT A REPORTER OR COLUMNIST?
You can send and e-mail to a reporter or columnist by clicking on their byline. After you click on the byline, you will see a page with the reporter's or columnist's photo, a brief biography, his or her telephone number and a link to sent an e-mail.
HOW DO I OBTAIN PHOTO REPRINTS?
The Times-News does not offer a photo reprint service. An archive of Times-News digital photos is available on timesnews.net. Please click the link below to explore the archive.
HOW DO I REPORT AN ERROR IN A STORY?
You should refer to the specific story citing what the story erroneously reported and cite the correct information in an e-mail to.
HOW DO I SEND A PRESS RELEASE TO THE TIMES-NEWS?
General news should be sent to Stephanie McClellan at smcclellan@timesnews.net. Business news should be sent to Sharon Caskey Hayes at shayes@timesnews.net.Features, weddings, engagements and anniversaries should be sent to Becky Whitlock at bwhitlock@timesnews.net. Meeting notices and military news should be sent to Hatti Falin at hfalin@timesnews.net. Press releases can also be sent to these individuals at: 701 Lynn Garden Drive.Kingsport, Tenn. 37662 You can also find the telephone numbers of people in all Times-News departments by clicking on the link below.

NEW! - Submit your press release online at the link below. Create a profile and add your article today.
HOW DO I SUBMIT A LETTER TO THE EDITOR?
You may mail you letter to: Letter to the editor Kingsport Times-News. PO Box 479 Kingsport, TN 37662. Or you can send your letter by e-mail by clicking on this link.
HOW DO I SUBMIT A NEWS TIP?
Coming Soon.
HOW DO I SUBMIT A WEDDING ENGAGEMENT?
Coming soon.
I CAN'T FIND AN ARTICLE THAT WAS PUBLISHED ONLINE. CAN SOMEONE FIND IT AND E-MAIL IT TO ME?
Sorry, we do not offer that service at this time.
WHERE CAN I FIND A LISTING OF BIRTHS?
There are many changes to the new Times-News website.

Times-News Together (3.0) is the third edition of our popular Internet destination and on May 5th, 2006, we launched a new concept that allows our community publish unlimited news, events, photos and more at any time.

We also will be providing an immediate resource for breaking news from local resources and responding to news as it happens throughout the day.

Our new Associated Press resources have greatly expanded our offering, but there are several news items that are servered by the Kingsport Times-News E-Edition.

To find out more about what you are looking for, click this link for a new online guide.
WHERE CAN I FIND POLICE REPORTS?
here are many changes to the new Times-News website.

Times-News Together (3.0) is the third edition of our popular Internet destination and on May 5th, 2006, we launched a new concept that allows our community publish unlimited news, events, photos and more at any time.

We also will be providing an immediate resource for breaking news from local resources and responding to news as it happens throughout the day.

Our new Associated Press resources have greatly expanded our offering, but there are several news items that are servered by the Kingsport Times-News E-Edition.

To find out more about what you are looking for, click this link for a new online guide.

Subscriptions

CAN I PURCHASE THE TIMES-NEWS PRINT EDITION BY MAIL?
Yes. The Times-News accepts paid-in-advance orders for mail subscriptions. You can easily place your order by credit card or call our circulation department at 423-392-1390
HOW CAN I PURCHASE BACK ISSUES?
Back issues are sold based on availability. Orders may be placed by phone to the Circulation department during posted operating hours. You may also leave us a message by clicking the link below.
HOW DO I POSTPONE MY HOME DELIVERY WHILE ON VACATION?
The Times-News provides a convenient way for you to postpone the delivery of your newspaper while you are on vacation. You may either complete the online form by clicking the related link below or you may call the Circulation Customer Service Office during business hours and talk with a representative. Please allow 24 hours notice for postponing your delivery.
HOW DO I REPORT A HOME DELIVERY PROBLEM?
If you are experiencing a problem with the home delivery of the Kingsport Times-News, please call our offices at 423-392-1390 during customer service hours. You may also use our online form (see link below) to send email to management regarding your situation.
HOW DO I SUBSCRIBE TO HOME DELIVERY OF THE KINGSPORT TIMES-NEWS?
To subscribe to the Kingsport Times-News, you may call our Circulation department during business hours at 423-392-1333 or toll-free at 1-800-251-0328 ext. 390.

You may also place an order online, using our secure Internet servers and your Mastercard or VISA.
WHAT ARE THE HOURS OF HOME DELIVERY CUSTOMER SERVICE?
If you would like to contact the Kingsport Times-News Home Delivery Customer Service Office, you may do so during the following operating hours; Mon-Friday; 3am-6pm Sat.- 3am-6pm Sun.- 3am- Noon
WHAT IS THE DISTRIBUTION AREA OF THE KINGSPORT TIMES-NEWS?
The Kingsport Times-News is available for home delivery in Sullivan, Hawkins and Washington County, TN. For outlying areas or other information, please call our offices at 423-392-1390