Kingsport Times News Monday, July 28, 2014

FAQ

Our Most Common Questions At Times-News Online

Below are many of the most common questions and information asked by our visitors and customers. Please explore the links below for current information on a number of topics.

Advertising

HOW DO I ADVERTISE MY BUSINESS?
The Times-News has a complete and effective business plan for any kind of business in East Tennessee and Southwest Virginia. With an audience of over 150,000 readers each month, the Times-News offers its advertiser strategies for announcing mass marketed messages like no other media, or specifically targeted advertising campaigns via the Internet, Event Marketing, Direct Mail and pre-printed inserts.

HOW DO I PLACE A CLASSIFIED AD?
To place a classified ad in the print and online editions of the Kingsport Times-News you may...

  1. You may visit http://classified.ishopthetri.com/ and add your classified from there.
  2. You may call our Classified Offices during regular business hours and speak to a classified advertising representative and make a payment using your Mastercard or VISA.
  3. Stop by our offices on Lynn Garden Drive and place your advertisement at our customer service desk.

HOW DO I REQUEST TEAR SHEETS?
The Kingsport Times-News provides tearsheets for their advertisers free of charge. Most tearsheets are sent with advertising invoices. If your business needs a copy of previous advertisements, you may request a tearsheet by calling the Times-News Advertising Services office at 423-392-1414.

WHAT SPECIAL SECTIONS CAN I ADVERTISE IN?
Advertisers of the Kingsport Times-News can take advantage of special reader sections that interest a specific audience and target your advertising dollar. The Kingsport Times-News produces several award winning publications distributed throughout our region and you may find out more, by contacting the Retail Advertising Department.

WHERE CAN I FIND A RETAIL ADVERTISING RATE CARD?
You may download the Kingsport Times-News Retail Advertising Rate Card by clicking the Retail Rate Card link in the footer at the bottom of the website.


Business

HOW CAN I APPLY FOR EMPLOYMENT?
Applicants for the Kingsport Times-News may apply in person at our offices on Lynn Garden Drive during regular business hours.

HOW CAN I CHECK MY ACCOUNT STATUS?
You may contact our accounting office regarding your account by calling 423-246-8121.

HOW DO I REPORT A BILLING ERROR?
If you have an error to report regarding a circulation bill, please call the Circulation department at 423-392-1390. If your bill is for advertising, please call the Accounting Offices at 423-392-1401.

WHAT ARE GENERAL OFFICE HOURS?
The Times-News general office hours for the Lynn Garden Drive facility are 8am-5pm, Monday Through Friday.

WHAT IS THE MAILING ADDRESS OF THE KINGSPORT TIMES-NEWS?
701 Lynn Garden Drive, Kingsport, TN 37662

WHERE CAN I FIND A CLASSIFIED ADVERTISING RATE CARD?
You may download a PDF version of our Kingsport Times-News Classified Advertising Rate Card by clicking the Classified Rate Card link at the bottom of the website in the footer.


Internet

I CANNOT ACCESS OR LOGIN TO THE NEW E-EDITION.
The Kingsport Times-News edition has a specific log-in page to enter your username and password.
This is the correct link for accessing that service. http://www.timesnews.net/Olive/
If you have a problem remembering your password, please use the forgot password link.

HOW DO I RETRIEVE ARTICLES IN THE TIMES-NEWS ARCHIVE?
Searching the archives for the Kingsport Times-News Online requires that you subscribe to the enhanced electronic edition. This new website is a complete replica of the print edition and includes the ability to search our online archive with over 100,000 documents dating back to January of 1998.

HOW DO I SUBSCRIBE IF I DO NOT WANT TO USE A CREDIT CARD?
Subscribers to the e-edition of The Kingsport Times-News are given immediate access to their subscription. This is the quickest and easiest method to subscribe.

However, subscribers who prefer another payment method besides a credit card should call our Circulation Department locally between the hours of 7am - 4pm Monday through Friday at 423-246-8121 or toll-free at 1-800-251-0328. Our operators and support personnel will gladly process your order via other methods of payment.

WHERE DO I FIND THE FULL OBITUARIES ON THE WEBSITE?
The site publishes Daily Death Notices and an archive of important information about our community citizens. Complete obituaries with photographs and other funeral arrangement information is available in the print edition and by subscribing to the full electronic edition of the Kingsport Times-News. The death notices are available on this site under the Community section.

WHY CAN'T I FIND A STORY I READ IN THE PRINT EDITION IN THE ONLINE ARCHIVE?
Not all stories printed in the Times-News are part of the full electronic edition. If you cannot find the story in the news categories or by using the search engine the story probably was not part of the electronic edition report.


Newsroom

HOW DO I BUY TIMES-NEWS PHOTOS?
An archive of Times-News digital photos are available for purchase here.

HOW DO I CONTACT A REPORTER OR COLUMNIST?
You can send and e-mail to a reporter or columnist by clicking on their byline. After you click on the byline, you will see a page with the reporter's or columnist's photo, a brief biography, his or her telephone number and a link to sent an e-mail.

HOW DO I REPORT AN ERROR IN A STORY?
You should refer to the specific story citing what the story erroneously reported and cite the correct information in an e-mail to the reporter or by clicking on the Corrections link in the footer.

HOW DO I SEND A PRESS RELEASE TO THE TIMES-NEWS?
General news should be sent to Stephanie McClellan at smcclellan@timesnews.net. Features, weddings, engagements and anniversaries should be sent to Becky Whitlock at bwhitlock@timesnews.net. Press releases can also be addressed to these individuals at: 701 Lynn Garden Drive. Kingsport, TN 37662. You can also find the telephone numbers of people in all Times-News departments by clicking on Contact link in the footer.

HOW DO I SUBMIT A LETTER TO THE EDITOR?
You may mail you letter to: Letter to the editor Kingsport Times-News. PO Box 479 Kingsport, TN 37662. Or you can send your letter by e-mail by clicking on the Write A Letter To The Editor link in the footer.


Subscriptions

CAN I PURCHASE THE TIMES-NEWS PRINT EDITION BY MAIL?
Yes. The Times-News accepts paid-in-advance orders for mail subscriptions. You can easily place your order by credit card or call our circulation department at 423-392-1390

HOW CAN I PURCHASE BACK ISSUES?
Back issues are sold based on availability. Orders may be placed by phone to the Circulation department during posted operating hours.

HOW DO I POSTPONE MY HOME DELIVERY WHILE ON VACATION?
The Times-News provides a convenient way for you to postpone the delivery of your newspaper while you are on vacation. You may either complete the online form by clicking the Hold Papers For Vacation link in the footer or you may call the Circulation Customer Service Office during business hours and talk with a representative. Please allow 24 hours notice for postponing your delivery.

HOW DO I REPORT A HOME DELIVERY PROBLEM?
If you are experiencing a problem with the home delivery of the Kingsport Times-News, please call our offices at 423-392-1390 during the hours of 7am - 4pm Monday through Friday, 7am - 10am Saturday, or 7am - 1pm Sunday.

HOW DO I SUBSCRIBE TO HOME DELIVERY OF THE KINGSPORT TIMES-NEWS?
To subscribe to the Kingsport Times-News, you may call our Circulation department during business hours at 423-392-1333 or toll-free at 1-800-251-0328 ext. 390.
You may also place an order online, using our secure Internet servers and your Mastercard or VISA by clicking on the Get The Paper link in the footer.

WHAT ARE THE HOURS OF HOME DELIVERY CUSTOMER SERVICE?
If you would like to contact the Kingsport Times-News Home Delivery Customer Service Office, you may do so during the following operating hours; 7am - 4pm Monday through Friday, 7am - 10am Saturday, and 7am - 1pm Sunday.

WHAT IS THE DISTRIBUTION AREA OF THE KINGSPORT TIMES-NEWS?
The Kingsport Times-News is available for home delivery in Sullivan, Hawkins and Washington County, TN and Scott, Lee, and Wise counties in Virginia. For outlying areas or other information, please call our offices at 423-392-1390 or 1-800-251-0328.