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KATS hosting its first-ever customer appreciation week

April 29th, 2014 11:25 pm by Matthew Lane

KATS hosting its first-ever customer appreciation week

From May 5 through May 9, prices for all KATS fixed route trips will be cut to 25 cents each way. Times-News file photo.

KINGSPORT — The Kingsport Area Transit Service is hosting its first-ever customer appreciation week next week in an effort to thank the thousands of people who use the citywide transit service and to welcome others who may not have had the chance to hop a bus through the Model City.

From May 5 through May 9, prices for all KATS fixed route trips will be cut to 25 cents each way. The Dial-A-Ride ADA/65 service (which responds to rider reservations via van service) will offer same day scheduling for a limited time as space is available, along with half-price ticket books and $1 rides during the month of May.

Other deals during the week include free change holders on Monday, two free bags on Tuesday and a surprise gift on Thursday. On Wednesday, people who have purchased a $15 unlimited pass in April will have their name placed in a drawing with a chance to win free passes for the month of June. On Friday, current Dial-A-Ride ADA or 65 passengers can bring a friend, and both can ride free all day.

"We want to thank our customers and welcome new riders during this week of celebration," said Transit Director Gary Taylor. "Riders are finding public transit to be a safe, clean, low-cost and a no-hassle way to get through their daily routine. We want to invite new riders to come check us out, with the assurance that we are continually looking for ways to improve the customer experience."

KATS — now in its 19th year — operates six fixed bus routes Monday through Friday from 7:30 a.m. to 5:30 p.m. throughout the Model City, from Target to Walmart, the Kingsport Town Center, the downtown and Meadowview areas of town. KATS also has a Dial-A-Ride service for seniors and people with medical conditions.

For the 2012-13 fiscal year, KATS had 149,440 riders on its fixed route service and 11,854 on its Dial-A-Ride service, with a total number of riders at 161,294.

Taylor is encouraging people to come by the transit station (109 Clay St.) during customer appreciation week to learn more about KATS and to participate in a week's worth of drawings, prizes, and giveaways sponsored by KATS and community sponsors Chef's, Southern Smoke, Big Lots, Pal's, Food City, The Original TK's and the Kingsport Aquatic Center.

Sponsors are providing free tea, coupons, food, day passes to the aquatic center and merchandise while supplies last.

For more information about KATS Customer Appreciation Week, contact Candace Sherer at (423) 224-2613 or visit

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