Kingsport Times News Thursday, July 31, 2014

Business & Technology

UPDATE: Text message phishing scam targets ECU members

April 1st, 2013 9:47 am by Hank Hayes

Update: 11:30 a.m.


KINGSPORT -- Eastman Credit Union members were the target of an Easter weekend scam that began with a mobile phone text message.


The text message, which began going out on Thursday morning, told ECU members their debit card was being deactivated and instructed them to call what appeared to be a local phone number beginning with a 423 area code.


“Members have continued receiving it through yesterday at least,” Darrell Dinsmore, ECU’s vice president of Information Technology, said of the fraudulent text message. “...We think the fraudsters are using a robo-dialing technique. We think it’s an attack aimed at Eastman Credit Union in this particular case. Since they know we’re a 423 area code company, for the most part, we believe the text message is being sent to a wide variety of numbers that start with 423 because both members and non-members are receiving it.”


ECU is not yet aware how many members were affected, but the credit union's members have no financial liability, Dinsmore added.


An e-mail going out to ECU members on Saturday said of the scam: “This is a form of phishing which is a criminal practice hoping to get you to provide your card information. ECU computer systems have not been compromised in any manner. If you did not call the number and provide the requested card information, your card information is secure...If ECU suspects fraud on your account, we will only ask that you confirm the last 4 digits of the card number. ECU will never ask for the security code from the reverse side of your card.”


If an ECU member did call the number and provide card information, they should contact ECU immediately by calling 1-800-999-2328 and choose option 7 and then option 1 to have their card blocked.


“This particular scam is a common scam against financial institutions,” Dinsmore pointed out. “They are targeted for the number of accounts they may have, plus we think the holidays are a popular time because the fraudsters know the financial institution may be closed.”


ECU reimbursed affected members for their losses today and issued new debit cards to them.



For more go to www.ecu.org.


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KINGSPORT - Eastman Credit Union members were hit over the Easter weekend with a scam that began with a cell phone text message.


The text message, sent Friday night, told ECU members their debit card was being deactivated and instructed them to call what appeared to be a local phone number beginning with a 423 area code.


The phone number was apparently connected to a computer that collected account information from ECU members.


“This is a form of phishing which is a criminal practice hoping to get you to provide your card information. ECU computer systems have not been compromised in any manner,” ECU said in an e-mail sent to members Saturday afternoon. “If you did not call the number and provide the requested card information, your card information is secure...If ECU suspects fraud on your account, we will only ask that you confirm the last 4 digits of the card number. ECU will never ask for the security code from the reverse side of your card.”


If an ECU member did call the number and provide card information, they should contact ECU immediately by calling 1-800-999-2328 and choose option 7 and then option 1 to have their card blocked.


ECU reimbursed affected members for their losses today and issued new debit cards to them.


For more go to www.ecu.org.

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