Sue Arnold, aka "Momma Bear" or "Momma Sue," is the resident care director at Crown Cypress. She's shown here with her hydration station.
Tucked away in a quiet and wooded area is a small and quaint assisted living residence for approximately 44 residents. Crown Cypress has a sign on East Stone Drive, but unless you drive back to the peaceful location, you would never know it is back there.
This intimate residence center is a small, family-owned business. The owners live in Nebraska, but have ties to the Kingsport area, and are very active in the everyday operations of the center. Not only does a family own it, but the employees and residents all interact as one big family.
A wonderful example of this is Sue Arnold, aka "Momma Bear" or "Momma Sue," resident care director at Crown Cypress. Sue has a long background in nursing and, about two years ago, moved over to the management side of the business at Crown Cypress.
"You need to have the desire in your heart to work with the residents and believe that you can help somebody," said Arnold. "I like to focus on therapy for everyone here. When someone is new, I want to determine if there is a therapy that will assist them and improve their quality of life."
Occupational, physical and speech therapy are all provided at the center and Arnold enjoys helping the residents challenge themselves and is one of their top supporters.
Arnold’s love for the residents is evident in the way she talks about them. She can also relate to many of them and their needs after caring for her physically-challenged daughter over the years.
Jake Rightmyer, executive director of Crown Cypress, said, "Sue’s greatest gift to the families of the community is her genuine care and spirit to provide the best for the residents in every situation."
Arnold laughingly talks about spending so much time with the community at Crown Cypress that they are just an extended branch of her "real" family. Many of the residents come by to see her throughout the day in her office and she even provides a special "treat" for visitors. In the floor of her office is a large glass candy jar filled with a variety of candy. She has discovered the popular choices of the residents and refills the jar at least once a week. Not only do the residents get a welcoming smile when going by Arnold’s office, they also leave with a piece of their favorite candy.
The residents at Crown Cypress stay busy with a variety of activities and recently made homemade ice cream and had a mock Olympics, complete with trophies for the winners. The "lunch bunch" goes out for lunch on Fridays, there are fun shopping trips, and bingo is always a favorite with the residents. There is even a beauty shop in the building that stays busy throughout the week.
Arnold credits the wonderful care of the residents to the caregivers at Crown Cypress.
"We have a wonderful staff of caregivers here and they really try to take note of whatever is needed and are always communicating with me about the needs of the residents," said Arnold.
Rightmyer summed up the atmosphere at Crown Cypress by saying, "We have a saying here – if you take care of the resident first, everything else falls into place."comments powered by Disqus