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Custom Heating & Air Conditioning works to provide quality customer service

May 23rd, 2012 3:30 pm by Katina Rose

Custom Heating & Air Conditioning works to provide quality customer service

Custom provides new installation and service on all heat pumps, electric and gas furnaces, and gas logs.

Custom Heating & Air Conditioning, LLC, is a locally-owned, family-oriented and dependable company located in Church Hill.


Chad Salyer started working in the HVAC industry in 1992 and decided to start his own business in 2001. A lifelong resident of Hawkins County, Salyer and his wife, Shannan, along with their three children, consider the employees part of their extended family. There are currently 14 employees, and many of them have been with Custom for an extended time.


"Customer service is a huge part of our business and word of mouth has helped us grow over the years. I receive a lot of compliments from our customers about the integrity of our employees," Salyer said.


Custom provides new installation and service on all heat pumps, electric and gas furnaces, and gas logs. They cover the entire Tri-Cities area and provide services for existing homes, new construction and specialty work.


They also provide free estimates on new installations and replacement units.


"Our goal is basic - respond to our customers the same way we would want to be treated with honesty and fairness. At the end of the day, no matter what you have acquired in this world, when it is all said and done, your name is all that is left behind. We always run our business with that in mind," said Salyer.


Honesty, hard work, integrity, and treating employees as family sum up the Custom work environment.


Custom Heating & Air Conditioning, LLC, is located at 119 E. Main Blvd. in Church Hill. With office hours from 8 a.m. to 5 p.m., Monday through Friday, they also offer 24-hour emergency service. For additional information or service, please call 423-357-1922.

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