Kingsport Times News Thursday, July 31, 2014
Business & Technology

New Johnson City call center opening today, may eventually employ 250

March 4th, 2009 12:00 am by JEFF KEELING

    Like a sliver of sunlight piercing the clouds, a piece of good employment news has reached Johnson City this week, and it’s likely to directly impact some of the people who recently lost jobs when Wyndham Vacation Ownership closed.

    If a local name is synonymous with call centers, it’s probably Dave Quick, and with the help of some private investors who share his desire to provide local jobs, the veteran call center executive will open Right Way Marketing today, a center that will employ 60-80 people right away.

    “I want to create jobs, create a great place to work and not get hung up on feeling like I need to be a millionaire,” Quick said Tuesday of his business model.

    Quick has been a manager in a number of local call centers and was managing the local Wyndham call center until it closed and put more than 200 people out of work last month. He said he hopes to employ up to 250 people eventually.

    “I’d been thinking about starting my own business for about five years, and the Wyndham closure was just the catalyst for this,” Quick said Tuesday.

    “The area has a lot of wellqualified people in this field, and I and my investors both are excited about being able to put some of them to work.”

    Quick’s management team begins operations today, and hiring will follow quickly, he     said. He will host a job fair Friday at the Right Way building, 2518 S. Roan St., and hopes to have people working by March 16.

    “I’ve already got some contracts signed, so it’s a matter of getting the facility ready and getting people hired and trained,” Quick said.

    Having been involved in the start up of seven call centers around the nation, Quick is wellconnected with clients and Right Way will begin its existence with a healthy workload.

    Early on, most of that will involve outbound calls for timeshare properties, similar to the work performed at Wyndham. Those contracts typically involve commissions as opposed to a flat hourly rate, and Quick said he hopes to broaden the client base to include some of both.

    Quick’s connections also extend to the local Career Center, Alliance for Business and Training, and Chamber of Commerce.

    “I know they’ll be available to help me be successful as well,” he said.

    The building Quick is leasing isn’t large, and he said he hopes to outgrow it by the end of the year. He said doesn’t want the business to get too large, though — perhaps 125-150 seats, which with enough business in two shifts could employ about twice that many people.

    “We think that’s the right number to be able to manage the employees and still have a closeknit group that performs together,” Quick said.

    He also doesn’t plan to grow through debt.

    “Our goal is to eventually be debt-free, and if we want to grow and buy the equipment and space we need, we’ve got the money to do it and don’t have to rely on other resources.”

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