Sleep Inn wins Platinum Hospitality Award
Wellmont names Milhorn to new position
KINGSPORT - The Sleep Inn & Suites in Kingsport has received a 2006 Platinum Hospitality Award from Choice Hotels International Inc. This year, all Choice properties were judged based on a customer-focused awards process that measured the hotel's ability to meet guest needs. The Kingsport Sleep Inn & Suites earned the award because it was among the top hotels in the Choice family of brands, meeting several key thresholds important to achieving guest satisfaction. First, the hotel scored high marks for cleanliness and property maintenance. Second, it maintained a low ratio of guest complaints. Third, it had no more than one "unresponsive" guest complaint on record over the past year. Fourth, the hotel met or exceeded Sleep Inn's standards and fulfilled all promises of Sleep Inn to consumers. Finally, guest surveys revealed that guests were much more likely to recommend this hotel to friends and family following their stay because of the great experience they had. Only 5 percent of properties in the Choice Hotel system were awarded the exclusive Choice Platinum Award this year. "The Kingsport Sleep Inn & Suites should be very proud to have reached this distinguished milestone," said Chuck Ledsinger, Choice president and chief executive officer. "Their attention and dedication to providing the highest level of guest service is the very reason they are now being recognized as a distinguished and very special member of the Choice Hotels family." Owned and operated by The Daniel Group of Danville, Va., the Sleep Inn & Suites of Kingsport features 70 guest rooms and one meeting room that can accommodate up to 25 people. The hotel also offers a lobby business center with Internet access, an exercise room, in-room coffee makers, hairdryers, irons and ironing boards, refrigerators and microwaves.
KINGSPORT - Britta Milhorn has been named director of clinical knowledge management for Wellmont Health System. The newly created Department of Clinical Knowledge Management was formed to gather and provide statistical data to clinicians across the health system. Milhorn has been employed by Wellmont hospitals for 19 years, working in both the information services and quality resources departments. She is a graduate of East Tennessee State University, where she earned a bachelor's degree in mathematics with a concentration in statistics. She serves on the quality committee of the United Way of Greater Kingsport and is certified as a quality technician through the American Society for Quality.