Wellmont said it will form a committee to conduct a thorough search for a replacement to oversee its largest hospital.
Frank’s tenure at Holston Valley included the hospital’s recent recognition by U.S. News & World Report as being among the top three hospitals in Tennessee, according to Wellmont.
“It has been a pleasure to incorporate experiences and knowledge gained over decades in health care at Holston Valley and to work with such dedicated staff members, who prove every day why we are Kingsport’s flagship hospital,” Frank said in a prepared release. “I accepted this position knowing I was approaching retirement, and my plan was never to work beyond that point. My husband, David, has been retired for a few years now. So, according to our plan, it is time to turn our attention away from work and toward family, travel, and volunteer roles.”
Frank said Holston Valley is well positioned for success with a sensational group of physicians, nurses and other caregivers, as well as all the hard-working nonclinical staff who serve with distinction around the clock.
“My primary objectives at Holston Valley were to establish the Healing Environment philosophy to enhance the hospital’s patient- and family-centered approach and make key enhancements to patient service and quality,” Frank said in the statement. “An important part of that emphasis was instituting the direct CEO phone line, which allows patients to access me any time, day or night. These initiatives are enabling us to steadily build the patient care experience.”
Wellmont President and CEO Denny DeNarvaez has worked with Frank at hospitals in Tennessee, Missouri, Minnesota and Florida. DeNarvaez said Frank has repeatedly shown strengths that have elevated the quality of care wherever the two have worked together.
“She has been tireless in her endeavors, passionate about the care of our patients and dedicated to her co-workers and is one of the finest examples of integrity I have witnessed,” DeNarvaez said. “She will be missed by many, but maybe by me the most.”
Before coming to Wellmont in 2010, Frank served as administrator of the Heart and Vascular Hospital, a 96-bed facility that is part of St. John’s Mercy Medical Center in St. Louis. She was also vice president of operations for St. John’s Mercy.
Earlier in her career, Frank was vice president of operations for Abbott Northwestern Hospital in Minneapolis and chief information officer for Florida Medical Center Hospital in Fort Lauderdale, Fla.