Sullivan County call center adding 128 jobs

Hank Hayes • Jun 12, 2013 at 2:55 PM

BRISTOL, Tenn. - U.S. Solutions Group, Inc. will expand its call center operations on West State Street, invest $117,000 and create 128 new jobs, state officials announced Wednesday.“I want to thank U.S. Solutions Group, Inc. for their continued investment and the new jobs they will create for Tennesseans,” Gov. Bill Haslam said in a prepared release. “U.S. Solutions Group is expanding less than a year after locating to Sullivan County, and today’s announcement helps us in our goal toward becoming the No. 1 location in the Southeast for high quality jobs.”

In October 2012, U.S. Solutions Group, Inc. opened its first call center in Tennessee, investing $4.1 million and creating 548 jobs.

“We have not only moved to a new site and new location in Bristol, Tenn., but are now in a position to continue to grow and create jobs for the community,” U.S. Solutions Group, Inc. Director of Operations Sean Cook said. “Over the next two months we will be hiring over 120 employees to meet our clients’ increased volume and are looking forward to additional growth through the end of the year as we hit the peak season for our clients.”

Sullivan County Mayor Steve Godsey noted: “While many companies are looking at ways to trim their workforce and their business expenses, it is wonderful to be a part of an announcement of U.S. Solutions Group expanding. We congratulate the company on this great news.”

U.S. Solutions Group, Inc. was established in 2001 in response to the demand from leading corporations for customized outsourced services. The company provides customized, complex integrated call center based solutions for its clients.

Services include billing support, hotlines, technical support, web inquiry support and other customer service.

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