MeadowView wins top award for second time in three years

Rick Wagner • Mar 7, 2007 at 8:45 AM

KINGSPORT - MeadowView Marriott Conference Resort and Convention Center has won four awards from Marriott, besting 350 Marriott full-service hotels and resorts nationwide.

The awards announced last week at the annual Marriott International General Managers Conference in San Francisco included the Top Operations Excellence Award for MeadowView, which meant MeadowView has won that one twice in three years.

"No other Marriott hotel has ever done that," Andy King, general manager of MeadowView, said of wins for 2004 and 2006. He attended the conference.

That award, focused on quality assurance, is based on a two-day audit of the hotel by an unannounced third party.

"A third party goes around and does quality assessments at all Marriotts," King said.

After the two days, the audit team sits down with management to go over results.

The higher scoring hotels are nominated for the award, which also looks at how engaged the staff is in quality assurance that ensures guest satisfaction.

The three other awards won by MeadowView, based on customer satisfaction surveys, were:

•Problem Experienced Award, which measures the numbers of problems guests experience. King said that can include anything from trouble getting the type of room requests to good restaurant service.

•Food and Beverage Excellence, which King said measured breakfast meals, in-room dining, banquet quality and overall dining experience.

•Customer Service Excellence Award, which King said measured customer responses on the surveys for overall customer service.

MeadowView didn't win the Hotel of the Year Award, which King said is based on revenues and profits and is an award larger hotels win.

However, he said 2006 marked a record financial year for MeadowView, which for the first time topped $10 million in sales for the hotel and convention center and had more than 70 percent occupancy for the hotel, up from around 60 percent in 2001 and about 65 percent in 2005.

MeadowView has 195 rooms and employs 180 people, overseen by King and Assistant General Manager Mark Eversole.

The city of Kingsport owns the convention center and adjoining golf course, while Eastman Chemical Co. owns the hotel and restaurant and Marriott manages the property for the city and Eastman.

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