From her new office on Market Street in Kingsport, she offers business coaching services and QuickBooks consultations. For the past three years, Richards has worked from her home. But because of her belief in "getting things done," she found she had too much lag time between meetings downtown and her office at home.
"I laughingly say I was always searching for a Wi-Fi signal or a quiet place to make a phone call. I’d sit in my car under a tree for an hour while I made a phone call," Richards said. "As I got busier, it became inconvenient to not be in a central location. Besides being more accessible, now I am able to offer some small group QuickBooks and business skills training. I’ll be starting that this fall. I really enjoy teaching people to use QuickBooks and their financial statements well. Sometimes they even start to like it."
Raised in Kingsport, Richards received her degree in accounting from the University of Maryland. She initially worked as a CPA in the Washington D.C. area and later moved into management roles in private industry. Richards packs a lot of business know-how in her small frame. Her earliest lessons in business came not from her formal education, but from her father, Bob Moore, who owned Moore’s Pharmacy in Kingsport.
"Dad was very innovative," Richards said of her father. "He was the first local pharmacy to deliver and the first to be computerized. He really served his customers. He would go out in the middle of the night to meet someone to get them the medicine they needed. I always admired that."
Aside from her father’s example, Richards garnered hands-on business experience simply by being a business owner. She and her husband Michael were owners of a successful lighting, electrical and sign company in Maryland for 12 years before selling the business.
The company started small and grew when the Richards used a business coach. The experience went so well that Kathy soon realized it was what she wanted to do.
"With the help of our coach, we created equity for ourselves and solid value for the people who bought the business. They still have most of the employees we hired," Richards said.
Richards moved back to Kingsport six years ago and said being back in her hometown provides the community she has always wanted, and has allowed her to work with many interesting companies.
"As a coach," she said, "I help my clients reach their personal goals and dreams while becoming better employers and creating better experiences for their customers. We work on building quality in all aspects of the business and that always shows up in the bottom line."
It’s a sentiment that is echoed in a piece of art by her desk. The colorful canvas states: Be the most brilliant color in the box.
"I love what I do," Richards said. "I’ve waited my whole life to do this."
Richards’ office is located at 238 E. Market Street in Kingsport. Consultations are by appointment. To schedule an appointment, call 423-946-4128.
Clients may also contact Richards through email at email@example.com , via her website at www.krichards.advicoach.com or on Facebook at www.facebook.com/BusinessCoachTN.