The Regions branch to be built at the intersection of West Center and Clinchfield Streets is expected to open by the end of 2019, when banking operations will transfer from Regions’ current 415 Broad St. facility at Church Circle to the new location.
Regions sold the Broad Street facility to the city in 2018 with the plan of it becoming Kingsport’s new city hall. The city plans to begin moving into the building next year.
“Regions has been a proud member of the Kingsport community for generations, and today’s groundbreaking represents our focus on serving the people and businesses of Kingsport for many years to come,” said David Crockett, Tri-Cities market executive for Regions Bank. “Our local teams are committed to Sullivan and Hawkins counties. We look forward to welcoming our neighbors and clients to a modern branch location built with their needs in mind.”
Kingsport Mayor John Clark said the bank’s construction of the West Center Street location is making a positive impact for the city today, as well as for its customers in the future.
“We are thankful to Regions Bank on multiple fronts,” said Clark. “First, they are reinvesting in our community to improve customer service. Also, they have been a true community partner as we occupy their former space in Church Circle, which provides the city the opportunity to improve its customer service, too. It’s a win-win for Kingsport and its citizens.”
Kingsport Chamber CEO Miles Burdine emphasized the significance of longtime businesses investing in the expanding downtown corridor.
“Regions Bank has been an outstanding company and corporate citizen in Kingsport for many years,” Burdine said. “We are most appreciative for all they do for the Kingsport Chamber and this city. We applaud and thank Regions Bank for this important investment in our downtown and look forward to the opening of the bank’s new Kingsport headquarters.”
Less than a half-mile from the current Broad Street branch, the new location will feature a more modern banking environment while reinforcing the value of personal service from local bankers. Instead of waiting to be called to a teller counter, when people walk into the new branch, they will be greeted face-to-face by a Regions banker who can help them with in-depth financial needs, such as planning budgets, analyzing financial options and creating a personalized roadmap designed to help people accomplish their financial objectives.
The branch will also be the first in the area to offer Regions Video Banking ATMs. In addition to being able to deposit cash or checks, make a withdrawal or transfer funds, Video Banking ATMs allow customers to choose to connect with a Regions Video Banker via live, two-way video. Along with processing most general transactions, Regions Video Bankers help customers with account maintenance and general inquiries during expanded hours.
Regions Video Bankers are available on weekdays from 8 a.m. – 9 p.m. ET. They are also available on Saturdays from 9 a.m. – 6 p.m., Sundays from noon – 6 p.m. and during most holidays.
“This new branch will allow Regions to offer our neighbors the latest in technology advances while still providing the expertise and individual attention of our local banking team,” said Melanie Blank, consumer banking executive for Regions in Tennessee. “Regions continues to invest in online and mobile banking channels, but at the same time, branches are still the primary place where people prefer to have more in-depth conversations about their personal financial goals. We are committed to making banking more convenient and accessible than ever in Kingsport with our new branch.”
The 415 Broad St. location will continue normal operations pending completion of the new branch.