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Good call: Jobs coming to Hancock County

Hank Hayes • Feb 12, 2018 at 6:30 PM

SNEEDVILLE – Call center jobs are coming to Hancock County.

Tennessee Gov. Bill Haslam and Department of Economic and Community Development Commissioner Bob Rolfe announced Monday that Allied Dispatch Solutions, LLC has been selected to occupy a state-funded call center facility in Sneedville as part of the State of Tennessee’s Project 95 initiative.

Allied Dispatch Solutions, headquartered in Johnson City, plans to create more than 100 jobs in Hancock County. The Sneedville facility, located in the Hancock County Industrial Park, will be available for lease at no cost to the company.

What is Project 95?

Project 95 combines resources from federal partners and state agencies to establish a holistic program to promote economic growth in Hancock County, which has ranked at or near the bottom of Tennessee counties in poverty rate, unemployment rate, per capita income and other economic indicators.

“The Project 95 initiative is helping us take on the various challenges facing Hancock County and set it on a course for sustainable economic growth well into the future,” Haslam, a Republican, said. “Tennessee will lead in job growth and jobs are created when companies like Allied Dispatch Solutions put capital at risk. I thank the company for establishing operations in Sneedville and creating more than 100 jobs for the hardworking people of Hancock County, bringing us closer to making Tennessee the No. 1 location in the Southeast for high quality jobs.”

In August 2017, the Tennessee Department of Economic and Community Development launched an effort for a company to establish operations in Hancock County. Backed by a more than $2 million investment, the department offered a nearly 18,000-square-foot call center facility in Sneedville to the company that was the best fit for Hancock County.

Who is Allied Dispatch Solutions?

Founded in 2014, Allied Dispatch Solutions is one of the nation’s leading roadside assistance companies. The company operates 24/7 and handles in excess of three million inbound and outbound calls per year. Allied Dispatch Solutions has partnerships with several national brands and offers customized roadside assistance service.

Allied Dispatch's new Hancock County facility coincides with its continued investment in Washington and Carter counties. In 2015, the company announced a major expansion to its operations in Johnson City.

Allied Dispatch is in the midst of renovating the Kress building in downtown Johnson City, where the company will locate its corporate headquarters and 75 jobs. The company will maintain operations at its existing call center in the Carter County portion of Johnson City. Allied Dispatch's current facility there, based in the Borla Business Park, has grown to roughly 350 employees.

Project 95 is part of TNECD’s long-term goal to eliminate all federally designated distressed counties in Tennessee by 2025. The Appalachian Regional Commission, USDA Rural Development and the Community Development Block Grant program through the U.S. Department of Housing and Urban Development have provided funding to support the construction and buildout of the call center, which began this month. Construction is scheduled to be completed in the fall of 2018.

During the construction of the Project 95 call center, Allied Dispatch Solutions plans to occupy a temporary location in Hancock County. Allied Dispatch Solutions will host hiring sessions and training at its temporary location.

In addition to the federal partners that assisted with funding construction of the Sneedville call center, other agencies involved in Project 95 include the Tennessee Valley Authority, Tennessee Department of Labor and Workforce Development, Department of Tourist Development, Department of Education, Department of Mental Health and Substance Abuse Services, Department of Health, Tennessee Housing Development Agency and Tennessee Board of Regents.

The partnership of these agencies will offer tailored community and workforce assistance programs to help support Hancock County and its residents. In December 2017, more than 200 people attended a job fair held by the Department of Labor and Workforce Development in Hancock County. For more information about Project 95, visit project95.tnecd.com.

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